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FAQ's
Frequently Asked Questions
Shipping Policy
Office Signs Plus evaluates the costs, destination, delivery window, package size and weight prior to choosing a carrier. Shipping and handling costs are included in our proposal. We take all of the necessary precautions to package your order for the safest journey possible. Please notify us within 24 hours if a package was delivered to your facility damaged.
It is in all of our best interest that you deny acceptance of the package due to damages incurred in shipping. Mention to the carrier that you would like to file a claim. If you accept the goods and they are damaged, open the package with the carrier present, photograph and file a claim. Again, please notify us within 24 hours.
International purchasers are responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check with the regulations and policies of the receiving country and abide by those. The exact amount of the sale is reported on the customs form. Do not order items that are illegal to import into your country. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country. We will not provide a refund on the shipping of the package if it is refused by customs. The purchaser will be charged the shipping fee if the package is returned to us. If the package is seized by Customs for any reason and the package is not returned to us, we cannot issue a refund.
Payment Terms
Office Sign Plus accepts All major credit cards, PayPal, money order, certified checks, bank checks, and business checks. Projects do not begin and merchandise does not ship until payment arrangements have been processed and approved.
A corporate Purchase Order and or payment in full is required at time of order placement.
Any outstanding balances are due prior to shipment of merchandise, unless arranged otherwise. CT State Sales Tax is applicable for all orders placed within Connecticut.
Return Policy
The majority of products produced by Office Signs Plus are designed and custom fabricated to meet the individual needs of our clients’ artwork, materials and dimensional specifications. Unless a documentable error has occurred that holds Office Signs Plus clearly responsible for an error with an order, excluding shipping and matters beyond our control, such as an act of God or weather related circumstances, the merchandise remains the property of the purchaser and is not returnable. If an error on behalf of Office Signs Plus has occurred, then Office Signs Plus will replace the exact merchandise ordered to meet the requirements of the original contract. We do not casually offer refunds, exchanges or credits, so please be sure that the order you place meets your exact requirements. At our own discretion: If the merchandise of concern is a “stock item” or is an extremely popular item, we may possibly accept unused, returned merchandise. Unfortunately, in all cases, a 25% restocking fee will automatically apply in advance and upon approval.
Mounting Methods and Fasteners for DIY Office Signs
If concerned, simply reach out and ask. Office Signs Plus has decades of hands-on experience installing signs of every type. We will do our best to assure that your installation goes as smoothly as possible. Office Signs Plus is not, however, responsible for costs associated with replacement of products and or fasteners approved by our clients. i.e. if for instance Velcro is ordered to attach signs to fabric, and the fabric is not aggressive enough to hold the sign, the costs to replace with an alternative method of fastening will be the responsibility of the buyer. Please be sure about your mounting needs before placing your order and that your wall surfaces are clean.
Product FAQ
We offer professional grade office sign frames which are used by some of the largest corporations, office buildings, banks, universities and medical facilities around the world. Most sign companies would charge six times the price for the same quality signs you can produce in-house using our DIY frame products for a fraction of the price.
DIY signs are available for all types of internal and external use such as parking garages, main entrances, hallways, stairways, reception areas, washrooms, conference rooms, cubicles, office walls, doors, and office desks to name a few.
The DIY sign frame products we showcase are hand-selected to insure the finest grade materials and designs available on the market today.
A curved profile has an outward curve or arched look and helps keep the paper insert behind the protective lens snug and secure. These signs are very popular and have a modern contemporary look to them and will look great in any facility.
A flat profile is a typical lens type frame with a flat surface. All of the signs we offer are flat profile, with the exception of Vista which has a curved profile.
A slide in lens allows you to simply slide in the paper insert as if you are using an envelope. The slide-in lens is extremely simple to use. It slides in over the paper insert.
A pop-off lens requires the use of a suction cup which will grip the lens for removal to change the inserts quickly and easily. Several styles Office Signs Plus carries, offer these pop-off lens styles.
A pry-apart lens is a special type of lens that works like opening an envelope. AffordaFrame and Cubicle X-Ray Vision brands offer these pry apart lens styles.
DIY signs come in a variety of colors and finishes. Some of the available colors are as follows, (specific colors for each sign can be found on each individual product page description):
Silver Satin Aluminum (matte finish)
Black (matte finish)
Clear Acrylic
Our sign DIY sign frames are available in a variety of sizes, the most common ones being listed below. If you don’t see a size you need, please email us at solutions@officesignsplus.com with the dimensions you require, the quantity you may need, and fastener type along with your name/company/address and we would be happy to offer a custom quote if available:
Popular DIY Sign Frame Sizes: 2”x6”, 2”x8”, 3”x8”, 4”x4”, 4”x6”, 4”x8”, 6”x6”, 8”x8”, 8.5”x11”
Any standard color printer will work and you can use standard printer paper as well. We can offer information regarding custom perforated paper . Simply email us at solutions@officesignsplus.com to inquire.
Installation is quite simple and will depend on which type of fastener you choose. You can choose different fastener types such as double-sided tape, cubicle pins, velcro, magnetic strips, mounting holes, etc, depending on your application needs.
We offer an automated quote system on our site. Follow the steps below:
Locate the product you wish to receive a quote for on our site.
Select the required options such as End Cap Color, Finish, Fastener, etc.
Enter the quantity accurately to reflect the number of products required to appear on your quote.
Then select “Add To Quote”
If you need a quote for more than one item select “Continue Shopping” and add all of the required items needed
Complete the required name, address and contact information fields and any comments you would like to add and submit your request
Custom and engraved signs can be expensive and you need to contact your local sign company each time new signs are needed which takes time. With DIY signs you don’t have to rely on someone else to create them. You can make them in-house whenever you need them.
Besides, engraved signs are dated and obsolete. The DIY signs are quickly becoming the new generation of office signs allowing you to personalize them and make truly unique designs yourself.
Office Signs Plus has been pioneering and selling DIY signage since 2004. No other company has the range of products, skills, and experience to outfit your company with the right signs at the right price.
You don’t need screwdrivers or any special equipment to install these signs. You can attach DIY name plates and signs using fasteners, pins, and double-side tape or velcro supplied along with the signs. All of our products have a convenient drop-down selection to choose a fastener for your order.
Here is additional information on various types of DIY Sign and nameplate fastener options available with us:
VHB Double sided tape: Very high bond. For a very permanent attachment. VHB tape is used in many manufacturing industries as well as the automotive and flight industry.
Semi-permanent tape: Remo tape (removable when needed): It sticks well but can be removed from your wall without damaging it.
Velcro: Used for easy installation and removal. It’s often used to attach cubicle signs to fabric facing like fabric face partition walls.
Magnetic Tape: These are used for attaching name plates on steel surfaces.
Cubicle pins: Attaching signs and nameplates to fabric faced partition walls. Cubicle pins are a much better and more reliable fastener than velcro for the same applications.
Cubicle partition brackets: These are an excellent alternative when you don’t have fabric to attach to. If you prefer to not attach anything to your cubicle wall, cubicle partition brackets are the best way to go.
Traditional mounting holes: Let our sales team know what size screws and anchors you need and we’ll make sure the appropriate holes are drilled for your needs.
Office Signs Plus can provide ready to use MS word document templates, you can customize and print DIY inserts from, using standard printer and paper.
Contact: solutions@officesignsplus.com for further assistance.
Yes, we offer quantity discounts based on the order size. Please contact our support team to find out more about available discounts and special offers for your order.
Contact: solutions@officesignsplus.com for further assistance.
Any items marked “quick ship”, ship in 1 to 7 business days. All other items require a 5 day plus custom production window before shipping and may ship up to 12 days after the initial order is placed, depending on in-house stock of materials required to produce the items.
Please contact our support team to find out more about product availability, production and shipping details..
Contact: solutions@officesignsplus.com for further assistance.
You’ll automatically receive an invoice once your order is placed. If for any reason, you did not receive an invoice, please feel free to contact the Office Signs Plus sales team for assistance.
Contact: solutions@officesignsplus.com for further assistance.
Office Signs plus offers ready-to-use pre-designed insert templates in MS Word format which can be quickly customized for your own use. We also offer an insert template design service for $75 per template. If your order is over 100 units, our insert template design service comes free. To get a custom insert template designed, simply send us a request at: solutions@officesignsplus.com
The thickness of paper used in insert usually depends on the type of office sign you have chosen. As a general rule, We recommend not to go too thick on the paper to ensure it fits with the plastic cover. We generally suggest a paper gauge between #30 to #40. If you have concerns about a specific sign’s paper thickness requirements, our sales staff are available to assist you.
Contact: solutions@officesignsplus.com for further assistance.
All orders over $499 shipping within the United States qualify for free shipping.
Virtual Samples are a great way to visualize your design on SIERRA products. We can take your logo, brand colors, and design elements and put it on any of the SIERRA products, giving you a clear idea what your products will look like before they go to production.
Please note that this is a free service for SIERRA products, with two complimentary revisions (any revisions beyond this will come with a $50 charge). Please also note that Virtual Samples are for presentation purposes only and cannot be submitted as print-ready artwork. If you proceed with placing an order, you will need to provide us with hi-resolution and / or vector art files.
If you have high resolution / vector artwork but don’t have the time to lay it out using our templates, we can help! The SIERRAt Time Saver Bundle includes the creation of Virtual Samples, Proofs, and Print-Ready Art Files. If we run into any issues with the artwork, we will make sure that you are aware before the order is produced so that a decision can be made on whether to submit new art or print as is. Non-refundable
If you have high resolution / vector artwork but don’t have the time to lay it out using our templates, we can help! The SIERRAt Time Saver Bundle includes the creation of Virtual Samples, Proofs, and Print-Ready Art Files. If we run into any issues with the artwork, we will make sure that you are aware before the order is produced so that a decision can be made on whether to submit new art or print as is. Non-refundable
If you don’t have high resolution / vector artwork available, leave it to us! This option includes all of the perks of the SIERRA Time Saver Bundle, but with layout and design assistance as well. We will:-Conceptualize a design for you based on your specifications and/or brand guidelines (if applicable)-Redraw / rework logos so that they are print-ready-Search stock image sites for high-res images to include in your design. Please note that this Bundle comes with a minimum charge of 1 hour. You will be notified prior to the continuation of the project if additional time is required. Please click on the link below and fill out the request form with as much information as you can. Depending on our request volume, we should have your request completed and emailed back to you within one business day. This service is non-refundable.
Office Signs Plus will charge $50 per order for color matching .see pms color book
We use CMYK printers to create these graphics. Because of this, 100% reproduction of defined colors is not possible.
Download this PMS color book Here
Differences between colors in a printed banner and original file can occur at many different stages. Because of the variations in different output and viewing devices we are unable to accept color variation as a reason for complaints unless all of the following guidelines are followed:
- Indicate Pantone values for all critical colors.
- A layered version of the file must be included
- When this is provided we will try our best to match required colors. Again, because we use CMYK printers to create these graphics 100% reproduction of defined colors is not possible.
- In addition, banners finished with extra 100GSM matt coating does also affect the final result.
Without all of the above information, color deviations as a reason for complaints will not be accepted
Please Note: We only accept one artwork per product.
Double Sided products will allow for the upload of two graphics, one per side.
Event Tent Canopies will allow for the upload of four graphics, one per side.
**Please do not upload ZIP files or PDF’s with multiple pages as a hold may be placed on your order. Production delays may result.
Do I need to upload different designs for each different site on my apparel orders?
Yes, you need to upload each different design and or size for apparel item.
Examples; Same design with multiple sizes.
Multiple designs with different sizes.
Disclaimer: You have given permission to Office Signs Plus to use the artwork/design requested for production. You, the customer, guarantees that you have permission to use the authorized artwork and have provided the right to authorize Office Signs Plus regarding the Artwork/Design. You also guarantee that the authorized contents do not breach intellectual property rights of any third person. Office Signs Plus will not be held liable for any breach of proprietary rights. Office Signs Plus is not responsible and executes rights of indemnification and immunity from any legal ramifications associated with any use by any of our customers of artwork without the permission of the original creator or license and or trademark holder. You confirm that you have reviewed and agree to the above terms and conditions, and certify your compliance with our artwork approval.
Artwork Guidelines
We accept: ONLY Single page PDF files and JPG files
**NOTE** Please make sure your artwork size is the same exact size of your order. Also,do not include any bleed or crop marks.
We accept JPG and single page PDF files. We suggest 150 dpi resolution at 100% of the final print size. Also do not include any bleed or crop marks
We accept: ONLY Single page PDF files and JPG files
File Specifications:- Flatten all Objects/Gradients/Swatches/Symbols/Special Effects/Transparencies- Outline all text- Flattened PDF (Single Page) or JPEG file types only- Remove all crop marks/bleed otherwise they will be printed- File must be the same exact size as what is ordered (exception is Gallery wrap Fold Edge and Products with templates)- CMYK only (we do not print Pantone/5th/Spot/RGB)- 150 dpi- If using a template, the file uploaded to our site should match the exact "template size" (different than "graphic size").- Do not scale template files, just flatten them and save at 150 dpi- Files over 200" can be scaled- Under 300 mb for upload.
***Remove EVERYTHING from your file that you do not want printed on the final product - especially hidden layers and template guidelines.
- Make sure all objects are embedded and flattened (we do not print Non-Native Art).
- If the file is made in Indesign, please flatten the file in Illustrator or Photoshop and export to a JPEG ONLY as we don't recommend using Indesign at our facility.
- If using Compound Paths to create transparencies/shapes, please completely rasterize or flatten them into the file or they may print incorrectly.
- We do not have specific measurements for Panel jobs. If you are printing in Panels, please make sure you are providing a minimum of 1" overlay in your files.Template set up (general directions):- Design on a layer on top of our template- Once the design is made, delete the entire layer that includes the blue space/text/guidelines we provide or else they will be printed- Flatten all objects/transparencies/gradients/swatches and outline all text- Save the file as a flattened PDF or JPEG full size at 150 dpi- The size of the file uploaded to the website should be exactly the same size as the template was provided, including the artboard (white) space in the file+ Our template is used as a guide or reference to show general placement of logos/graphic elements+ We print on white material, if you leave an area blank it will print white+ For Advertising Flags, leave a safety margin of at least 2" from all edges to prevent text from being cut off/hemmed over.If you have any questions about file set-ups, please contact us via
email at solutions@officesignsplus.com
Yes. Just like transparencies, hidden layers in artwork can have unpredictable results when printed. These results are not always visible in previews. We highly suggest that you remove any layers, objects, and effects that are not meant to appear in the final graphic or you may flatten the artwork or submit as a jpeg.
No bleed or crop marks. Make your artwork match the size requested on the order. We are not responsible for crop marks or registration printed.
- Instead, please ensure that all fonts are outlined prior to file upload. If you are using Photoshop, please provide a flattened file only.
Raster-based artwork such as photos or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels), and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.
Vector-based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster-based and have transparency: this greatly adds to file size and you must have correct settings in your "Document Raster Effects Settings" to ensure best output for these effects. If you are doing a photo-quality print on a 36" x 48" poster, and leave the raster effects settings at default 72 DPI - you may see tiny squares in your drop shadows, as opposed to a smooth shadow.
No problem! We’re here to assist you.
Contact: solutions@officesignsplus.com for further assistance.
Quark, Corel Draw, Illustrator, Word, Power Point, Excel, Publisher, Pagemaker, low resolution scanned images and InDesign files, unless exported to an .eps or .pdf format, will incur additional art charges or be rejected.
At this time, Office Signs Plus can only accept one artwork file per job. Please create one job per artwork you intend to submit.
- NO. Encrypted PDF files may result in a misprint or your order being placed on hold. Please make sure all PDFs submitted are not encrypted, all fonts are outlined and all images are embedded.
Pre-Production images will only be provided upon request from customer
Pre-production image will be produced within 24 business hours after virtual proof approval
For apparel orders 1-99 in quantity:
-Virtual print ready file must be approved first.
-The fee for each of the pre-production images is the cost for one piece
For apparel orders 100+ quantities:
-Virtual print ready file must be approved first.
-The first pre-production image is free
-Each additional pre-production image will incur a fee of the cost for one piece
Jobs cannot be stopped and/or cancelled once they are in “Approved” status. There will be no refunds of any kind after a job has been approved.